Refund policy

Our 90-day guarantee

You can ask for a return or a refund within 90 days after you receive your order. Write to hello.lissepeau@gmail.com with your order number and, if the item is damaged or not as described, a photo or a short video.

What we need

The item is unused, or tried only as normal, and in its original packaging.
Hygiene items (for example razors) must be unopened, with the seal or protective cover intact.

How it works

Contact us at hello.lissepeau@gmail.com within 90 days of delivery.
Orders of €40 or less: if we accept your request, we refund you and you do not need to send the item back.
Orders above €40: if we accept your request, we will ask you to send the item back. Please do not send anything before we approve your request. Return address: Lisse Peau, Calle Fuente de Don Diego 28, 23001 Jaén, Spain. Return shipping is paid by you, unless the item is damaged, defective or not the one you ordered.
We refund the price of the item to your original payment method within 14 days after we approve your request (or after we receive the item back, if a return is needed).

Damaged, defective or wrong item

Contact us as soon as you notice, with a photo or a short video. We will send a replacement or refund your order, including the original shipping cost.

European Union: 14-day right of withdrawal

If you live in the European Union, you also have the legal right to withdraw from your order within 14 days after you receive it, without giving a reason. This right is separate from our 90-day guarantee. For health-protection and hygiene reasons, items that were sealed and have been unsealed after delivery cannot be returned.