Shipping policy

Shipping Policy – Lisse Peau

Last updated: August 16, 2026

1. DELIVERY AREA

We ship throughout Brazil via Correios and/or partner carriers.
The delivery time and shipping cost are calculated automatically at checkout according to the ZIP code entered, as well as the weight and volume of the products in the cart.

2. PROCESSING AND SHIPPING TIMES

After the payment is confirmed, your order enters our internal processing phase.

  • Processing time: up to 2 business days.

  • After shipment, the delivery time will follow the option chosen at checkout (e.g., PAC, Sedex or carrier).

The timeframes shown at the moment of purchase are estimates provided by Correios/carriers and may vary due to external factors (strikes, delivery restrictions, weather conditions, peak seasons, etc.).

3. SHIPPING COST AND FREE SHIPPING

The shipping cost is shown before you complete your purchase, and it is the customer’s responsibility to choose the preferred shipping method.

Any free shipping promotions will be advertised on our website, on product pages or in the cart, with clear rules regarding minimum order value, eligible regions and campaign validity period.

4. ORDER TRACKING

As soon as your order is shipped, you will receive an email with a tracking code (when available) and a link to follow your delivery.
It is the customer’s responsibility to monitor the delivery status and ensure that someone is available to receive the order at the registered address.

5. DELIVERY ATTEMPTS AND RETURN DUE TO ABSENCE

Correios and carriers usually make up to 2 or 3 delivery attempts at the address provided.
If all attempts fail due to absence, incorrect or incomplete address, the package may be returned to our distribution center.

In such cases:

  • Reshipping the order may generate a new shipping charge;

  • If the customer requests cancellation, the product value may be refunded, deducting the shipping amount used in the first delivery attempt (when applicable).

6. INCORRECT OR INCOMPLETE ADDRESS

It is essential that the customer fills in all address details correctly at the time of purchase.
Lisse Peau is not responsible for delays or non‑delivery resulting from:

  • Incorrect or incomplete address information;

  • Address changes requested after the order has been shipped.

If the order is returned to the sender due to an address error entered by the customer, a new shipping fee may be charged for reshipment.

7. DELIVERY DELAYS

Although we work with estimated delivery times, delays may occasionally occur due to reasons beyond our control, such as:

  • Strikes, stoppages or restrictions at Correios/carriers;

  • Adverse weather conditions;

  • Peak delivery periods (such as Black Friday and holidays);

  • Inspections and holds by customs or security authorities.

In these situations, our support team will assist in monitoring the shipment and guiding the customer, but we cannot guarantee compensation for delays attributable to the delivery service providers.

8. DAMAGED OR TAMPERED PRODUCTS DURING TRANSPORT

Upon receiving your order, please check if the packaging is in perfect condition and shows no signs of tampering.

  • If the package is open, tampered with or heavily damaged, refuse the delivery and note the reason on the delivery slip or electronic receipt.

  • If you still accept the package and later find any damage, contact our support team within 7 (seven) calendar days with photos of the packaging and the product so we can analyze the case and guide you on an exchange or return according to our Returns and Refund Policy.

9. SHIPPING COSTS FOR EXCHANGES AND RETURNS

Shipping rules for exchanges, returns due to regret or defective products follow our Returns and Refund Policy, available in the footer of our website.
If a defect is confirmed or there is a shipping error caused by Lisse Peau, the cost of return and reshipping will be our responsibility.

10. CONTACT

If you have any questions about delivery times, shipping costs or order status, our support team is available through:

  • Email: hello.lissepeau@gmail.com

  • Contact form available on our website.

Lisse Peau reserves the right to update this Shipping Policy at any time without prior notice. The version in effect on the date of purchase is the one considered valid.